MIS Support F.A.Q.
1) What Does MIS support?
The Rossier MIS department supports all Rossier issued IT equipment. This includes laptops, desktops, iPads, webcams, printers and computer accessories.
2) Who Does MIS support?
MIS supports all Rossier faculty, staff, and students
3) How do I request support?
The following link contains instruction on how to create a service ticket. How to submit a support request.
4) How do I track my support request?
Once you have submitted a support request a service ticket will be created you will receive a email with a link for real time tracking for your service ticket
5) What is a service ticket?
A service ticket a is digitally assigned Ticket number that references your specific support request. It is Generated by the MIS ticketing system and used by our support staff to address and track all service request.
6) How do I track a service ticket?
Once you have submitted a support request a service ticket will be created you will receive a email with a link for real time tracking for your service ticket
7) What is Sands?
The Sands mapper is a USC application used to access Rossier's USC issued shared network storage drive. This drive is a storage space designed for sharing work files and back up files.
8) How do I access Sands?
A8) Click on the following link for instruction to access the Sands network. How to Access SANDS on a PC.
9) Do you support Mac?
Yes we support Mac systems.
10) Do you support personal systems?
No we do not support non Rossier IT equipment.
11) Do you support Printers?
Yes, If it is a Rossier issued printer. We support all Rossier issued IT equipment
12) Do you do remote support?
We do scheduled remote support during normal business hours.
13) How do i reset my email password?
Contact the MIS office at (213)821-4188 and one of our tech will assist you in resetting your email password.
14) You're not ITS?
No we are not ITS. We are the Rossier MIS department
15) What's the difference between ITS and MIS?
ITS is the University wide IT support office which is responsible for University wide network and IT support. The Rossier MIS provide email, apps, and IT support for all Rossier school of education faculty, staff, and students.